Open loop and closed loop are two different types of control systems that can be used in various contexts, including automation, engineering, and psychology. In this article we discuss how these systems can be thought about in the context of training effectiveness and capability development.
Employees with specialised knowledge contribute significantly to their organisation’s success by solving complex problems, innovating processes, or improving the efficiency and quality of work. Their unique capabilities can give companies a competitive edge, making such employees crucial to retain.
Sometimes companies are driven by incentives that serve them in their pursuit of profit, but result in behaviours that are not beneficial on the whole. This is true in corporations, it is also true in the case of highly profitable social media platforms.
Everyone talks about how important it is to understand what a customer’s needs are. Yet when it comes to internal customers within an organisation it is not unusual for those customers to be misunderstood while focus remains on achieving business objectives or internal KPIs. The result is often a monopolistic type of behaviour by internal functions.
The 2020 COVID crisis prompted a discussion on how individuals might make themselves invaluable in their organisations, and possibly securing their employment. That discussion is still relevant to you today.