Asking The Right Questions in Root Cause Analysis
Many students of ‘root cause analysis’ training are taught to ask questions based on the word ‘why’. This article explains why that question might not be the best one.
The Most Common Pitfalls of Problem Solving We All Experience at Some Time
We are all problem solvers, no doubts about that. Unfortunately all of us at some time fall into the common pitfalls of problem solving. Food for thought.
A Short History Lesson About The Origins of Root Cause Analysis
Here is a short history lesson on the origins of modern day root cause analysis.
The Military Appreciation Process Sets the Benchmark for Thoroughness in Planning
This article describes the military problem appreciation process – an analysis process that has application at a business execution level as well as day to day operations and business improvement. It is drawn from the experience of commanders in the most complex and risky context of all: war.