In this article we explore the concepts of Goodhart’s Law and the Hawthorne Effect, their interrelationship, and the implications for designing measurement systems aimed at positively changing employee behaviour.
Servant leadership isn’t about being subservient, or always seeking consensus, nor is it being overly warm and fuzzy. Instead, it’s a leadership style that encourages accountability and ownership, driving positive change within organisations.
The concept of E=QxA has been around for years. However, after decades of working in organisational change contexts, E=QxC has emerged as the more relevant concept in today’s business world.
When organisational change is dependent on a human behaviour shift, and the persons involved can choose to not engage in the new behaviour, the real test of change leadership begins.