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Goodhart’s Law, the Hawthorne Effect, and Behavioural Change in Organisations

Goodhart’s Law, the Hawthorne Effect, and Behavioural Change in Organisations

by Lynne Fitzpatrick | Jun 17, 2024 | Business Improvement

In this article we explore the concepts of Goodhart’s Law and the Hawthorne Effect, their interrelationship, and the implications for designing measurement systems aimed at positively changing employee behaviour.

How Could AI Augment BI and Lean Six Sigma Methods

How Could AI Augment BI and Lean Six Sigma Methods

by Lynne Fitzpatrick | Apr 26, 2024 | Business Improvement

Answers to the question – Is it possible that AI could be used to augment or improve the way we approach business improvement with lean and six sigma methods.

The Benjamin Franklin Effect: A Strategy for Influencing Change

The Benjamin Franklin Effect: A Strategy for Influencing Change

by Lynne Fitzpatrick | Mar 7, 2024 | Business Improvement

The Benjamin Franklin effect is a psychological phenomenon that can be used for the purpose of influencing buy-in to positive organisational change such as business improvement initiatives.

Unintended Consequences: How Business Improvement Can Stifle Innovation

Unintended Consequences: How Business Improvement Can Stifle Innovation

by Lynne Fitzpatrick | Mar 4, 2024 | Business Improvement

It’s been said that “business improvement stifles innovation”. This article explores the reasons why this can be the case, and what you need to know to avoid the stifling of innovation.

Optimising Training With Open and Closed Loop Strategies

Optimising Training With Open and Closed Loop Strategies

by Lynne Fitzpatrick | Feb 29, 2024 | Business Improvement

Open loop and closed loop are two different types of control systems that can be used in various contexts, including automation, engineering, and psychology. In this article we discuss how these systems can be thought about in the context of training effectiveness and capability development.

Shifting From Siloed Behaviour to Internal Customer Focus

Shifting From Siloed Behaviour to Internal Customer Focus

by Lynne Fitzpatrick | Feb 12, 2024 | Business Improvement

Everyone talks about how important it is to understand what a customer’s needs are. Yet when it comes to internal customers within an organisation it is not unusual for those customers to be misunderstood while focus remains on achieving business objectives or internal KPIs. The result is often a monopolistic type of behaviour by internal functions.

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