In this article we explore the concepts of Goodhart’s Law and the Hawthorne Effect, their interrelationship, and the implications for designing measurement systems aimed at positively changing employee behaviour.
Answers to the question – Is it possible that AI could be used to augment or improve the way we approach business improvement with lean and six sigma methods.
The Benjamin Franklin effect is a psychological phenomenon that can be used for the purpose of influencing buy-in to positive organisational change such as business improvement initiatives.
It’s been said that “business improvement stifles innovation”. This article explores the reasons why this can be the case, and what you need to know to avoid the stifling of innovation.
Open loop and closed loop are two different types of control systems that can be used in various contexts, including automation, engineering, and psychology. In this article we discuss how these systems can be thought about in the context of training effectiveness and capability development.
Everyone talks about how important it is to understand what a customer’s needs are. Yet when it comes to internal customers within an organisation it is not unusual for those customers to be misunderstood while focus remains on achieving business objectives or internal KPIs. The result is often a monopolistic type of behaviour by internal functions.