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	<title>monopolistic behaviour | George Lee Sye</title>
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		<title>Shifting From Siloed Behaviour to Internal Customer Focus</title>
		<link>https://georgeleesye.com/shifting-from-siloed-behaviour-to-internal-customer-focus/</link>
					<comments>https://georgeleesye.com/shifting-from-siloed-behaviour-to-internal-customer-focus/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 12 Feb 2024 08:00:06 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[business planning]]></category>
		<category><![CDATA[Customer relationship]]></category>
		<category><![CDATA[customer requirements]]></category>
		<category><![CDATA[monopolistic behaviour]]></category>
		<category><![CDATA[siloed behaviour]]></category>
		<category><![CDATA[SIPOC]]></category>
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					<description><![CDATA[Everyone talks about how important it is to understand what a customer’s needs are. Yet when it comes to internal customers within an organisation it is not unusual for those customers to be misunderstood while focus remains on achieving business objectives or internal KPIs. The result is often a monopolistic type of behaviour by internal functions.]]></description>
		
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