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	<title>Business Improvement | George Lee Sye</title>
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		<title>Goodhart&#8217;s Law, the Hawthorne Effect, and Behavioural Change in Organisations</title>
		<link>https://georgeleesye.com/goodharts-law-the-hawthorne-effect-and-behavioural-change-in-organisations/</link>
					<comments>https://georgeleesye.com/goodharts-law-the-hawthorne-effect-and-behavioural-change-in-organisations/#comments</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 17 Jun 2024 23:55:52 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[behavioural change]]></category>
		<category><![CDATA[goodhart's law]]></category>
		<category><![CDATA[Hawthorne effect]]></category>
		<category><![CDATA[organisational change]]></category>
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					<description><![CDATA[In this article we explore the concepts of Goodhart's Law and the Hawthorne Effect, their interrelationship, and the implications for designing measurement systems aimed at positively changing employee behaviour.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">25575</post-id>	</item>
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		<title>How Could AI Augment BI and Lean Six Sigma Methods</title>
		<link>https://georgeleesye.com/how-could-ai-augment-bi-and-lean-six-sigma-methods/</link>
					<comments>https://georgeleesye.com/how-could-ai-augment-bi-and-lean-six-sigma-methods/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Fri, 26 Apr 2024 08:00:30 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[AI]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[chatgpt]]></category>
		<category><![CDATA[Improvement]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<guid isPermaLink="false">https://georgeleesye.com/?p=25555</guid>

					<description><![CDATA[Answers to the question - Is it possible that AI could be used to augment or improve the way we approach business improvement with lean and six sigma methods.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">25555</post-id>	</item>
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		<title>The Benjamin Franklin Effect: A Strategy for Influencing Change</title>
		<link>https://georgeleesye.com/the-benjamin-franklin-effect-a-strategy-for-influencing-change/</link>
					<comments>https://georgeleesye.com/the-benjamin-franklin-effect-a-strategy-for-influencing-change/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Thu, 07 Mar 2024 00:51:13 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[Benjamin Franklin effect]]></category>
		<category><![CDATA[Influence]]></category>
		<guid isPermaLink="false">https://georgeleesye.com/?p=25500</guid>

					<description><![CDATA[The Benjamin Franklin effect is a psychological phenomenon that can be used for the purpose of influencing buy-in to positive organisational change such as business improvement initiatives.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">25500</post-id>	</item>
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		<title>Unintended Consequences: How Business Improvement Can Stifle Innovation</title>
		<link>https://georgeleesye.com/unintended-consequences-how-business-improvement-can-stifle-innovation/</link>
					<comments>https://georgeleesye.com/unintended-consequences-how-business-improvement-can-stifle-innovation/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 04 Mar 2024 08:00:06 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[lean six sigma]]></category>
		<guid isPermaLink="false">https://georgeleesye.com/?p=25496</guid>

					<description><![CDATA[It's been said that “business improvement stifles innovation”. This article explores the reasons why this can be the case, and what you need to know to avoid the stifling of innovation.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">25496</post-id>	</item>
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		<title>Optimising Training With Open and Closed Loop Strategies</title>
		<link>https://georgeleesye.com/optimising-training-with-open-and-closed-loop-strategies/</link>
					<comments>https://georgeleesye.com/optimising-training-with-open-and-closed-loop-strategies/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Thu, 29 Feb 2024 08:00:00 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[capability]]></category>
		<category><![CDATA[closed loop]]></category>
		<category><![CDATA[development]]></category>
		<category><![CDATA[Open loop]]></category>
		<category><![CDATA[Training]]></category>
		<guid isPermaLink="false">https://georgeleesye.com/?p=25491</guid>

					<description><![CDATA[Open loop and closed loop are two different types of control systems that can be used in various contexts, including automation, engineering, and psychology.  In this article we discuss how these systems can be thought about in the context of training effectiveness and capability development.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">25491</post-id>	</item>
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		<title>Shifting From Siloed Behaviour to Internal Customer Focus</title>
		<link>https://georgeleesye.com/shifting-from-siloed-behaviour-to-internal-customer-focus/</link>
					<comments>https://georgeleesye.com/shifting-from-siloed-behaviour-to-internal-customer-focus/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 12 Feb 2024 08:00:06 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[business planning]]></category>
		<category><![CDATA[Customer relationship]]></category>
		<category><![CDATA[customer requirements]]></category>
		<category><![CDATA[monopolistic behaviour]]></category>
		<category><![CDATA[siloed behaviour]]></category>
		<category><![CDATA[SIPOC]]></category>
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					<description><![CDATA[Everyone talks about how important it is to understand what a customer’s needs are. Yet when it comes to internal customers within an organisation it is not unusual for those customers to be misunderstood while focus remains on achieving business objectives or internal KPIs. The result is often a monopolistic type of behaviour by internal functions.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">25469</post-id>	</item>
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		<title>Avoiding the Influence of Cognitive Bias When Analysing Data</title>
		<link>https://georgeleesye.com/avoiding-the-influence-of-cognitive-bias-when-analysing-data/</link>
					<comments>https://georgeleesye.com/avoiding-the-influence-of-cognitive-bias-when-analysing-data/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 22 Jan 2024 08:00:47 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[cognitive bias]]></category>
		<category><![CDATA[confirmation bias]]></category>
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					<description><![CDATA[Cognitive biases can affect various stages of the data analysis process including data collection, analysis, and interpretation. Here are a few ways cognitive biases can influence data analysis and what you can do to avoid that.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">25410</post-id>	</item>
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		<title>What P-Values in Statistics Mean in Plain English</title>
		<link>https://georgeleesye.com/what-p-values-in-statistics-mean-in-plain-english/</link>
					<comments>https://georgeleesye.com/what-p-values-in-statistics-mean-in-plain-english/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 18 Dec 2023 08:00:20 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[P-value]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<category><![CDATA[statistics]]></category>
		<guid isPermaLink="false">https://georgeleesye.com/?p=25377</guid>

					<description><![CDATA[An article that attempts to explain what P-Values mean in statistics in plain English without the technical jargon.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">25377</post-id>	</item>
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		<title>Seven Signs That Tell Me Your Improvement Strategy Needs Rethinking</title>
		<link>https://georgeleesye.com/seven-signs-that-tell-me-your-improvement-strategy-needs-rethinking/</link>
					<comments>https://georgeleesye.com/seven-signs-that-tell-me-your-improvement-strategy-needs-rethinking/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Fri, 15 Dec 2023 08:00:01 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[Lean]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<guid isPermaLink="false">https://georgeleesye.com/?p=25372</guid>

					<description><![CDATA[In observing and interacting with more than 200 companies since 2001, I observed patterns across companies where business improvement struggled. There are the characteristics I observed that now tell me a business improvement initiative probably needs to be looked at or it is at risk of disappearing or being replaced with another.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
		<post-id xmlns="com-wordpress:feed-additions:1">25372</post-id>	</item>
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		<title>Asking The Right Questions in Root Cause Analysis</title>
		<link>https://georgeleesye.com/asking-the-right-questions-in-root-cause-analysis/</link>
					<comments>https://georgeleesye.com/asking-the-right-questions-in-root-cause-analysis/#respond</comments>
		
		<dc:creator><![CDATA[Lynne Fitzpatrick]]></dc:creator>
		<pubDate>Mon, 11 Dec 2023 08:00:02 +0000</pubDate>
				<category><![CDATA[Business Improvement]]></category>
		<category><![CDATA[cause and effect]]></category>
		<category><![CDATA[problem solving]]></category>
		<category><![CDATA[Root cause]]></category>
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					<description><![CDATA[Many students of ‘root cause analysis’ training are taught to ask questions based on the word ‘why’. This article explains why that question might not be the best one.]]></description>
		
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		<post-id xmlns="com-wordpress:feed-additions:1">25362</post-id>	</item>
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